*This is a promotional offer and is not a promise or guarantee of future earnings. This offer is available only to current drivers who (i) receive this offer directly from MetroSpeedy; (ii) are cleared to drive with MetroSpeedy; and (iii) complete the number of tasks. Offer terms may vary by location and are subject to change.
Earnings from your fares (after service fees and certain charges are deducted, such as city or local government charges) are included toward your guarantee offer amount; any tips or other promotions you make are on top of that amount. If you complete the required number of tasks within the required time period and you earn less than the guarantee offer amount, then you'll receive the difference.
For example, if your guarantee offer amount is $1,000 and you earn $800 in fares, an additional $100 in tips, and an additional $50 in promotions (for a total of $950), you would receive an additional $200 because your fares didn't meet the guarantee offer amount.
Any offer payments due will be added to your account after you complete the required tasks. MetroSpeedy reserves the right to withhold or deduct offer payments that it determines or believes were in error, fraudulent, illegal, or in violation of the driver terms or these terms. Limited time offer.
Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses any of our services, including drivers and customers. Thank you for joining us to support and safeguard a welcoming environment.
The guidelines below help explain some of the specific kinds of behavior or circumstances that may cause you to lose access to the MetroSpeedy platform. There will always be unforeseen events that may ultimately lead to you losing access to the MetroSpeedy app and we'll update these guidelines regularly-but the following guidelines are sufficient cause for MetroSpeedy to take action. Please take a moment to read them.
Everyone who signs up for MetroSpeedy is required to follow MetroSpeedy’ s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections.
Our community is remarkably diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.
We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written.
We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses our apps to do their part and adhere to applicable laws and regulations, as well as airport rules and regulations where applicable.
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves.
Treat your fellow MetroSpeedy users as you would like to be treated yourself: with respect. The actions you take while using our services can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using our services—just as you would in any public place.
For example, always try to be on time to pick up your delivery because nobody likes to wait. It’s also common courtesy not to shout or swear. Most importantly, remember that when you use our services you will meet people who may look differently or think differently than you. Please respect those differences. We believe that everyone should feel supported and welcomed when they use our services. That’s why we’ve created standards on physical contact, sexual assault and misconduct, rude behavior, unwanted contact, and discrimination.
Don’t touch strangers or anyone you just met while using any of our services . Hitting, hurting, or otherwise intending to hurt anyone is never allowed.
We all value our personal space and privacy. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.
Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Contact should end when delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after a delivery has been completed is not allowed.
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as their age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.
For example, it is unacceptable to refuse to provide services based on characteristics like a person’s age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law. It is also unacceptable to rate another user—whether they’re a customer, driver, or business—based on these traits.
In addition, it is not acceptable to discriminate on the basis of a customer’s delivery location. We understand how important it is to delivering around your life, rather than the other way around. It is not a violation of these guidelines to pass on a delivery because it does not work for you. But intentionally using features to avoid receiving delivery requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed.
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.
Account sharing is not allowed. To use any of MetroSpeedy’s app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information with anyone else. Drivers must complete all parts of the delivery themselves—including any handling after it is picked up from the designated location up until final delivery to the customer—with no exception.
You must be 18 years or older to sign up with MetroSpeedy . This means that you must be at least 18 years old to ride on a bike or a car.
For your safety, when riding a bike, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions, such as sitting low on your forehead and fitting snugly under your chin.
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review rider and customer reports of potentially unsafe driving behavior.
Drivers are expected to maintain their cars with brakes, seat belts, and tires in good operating condition. This means maintaining your car according to industry safety and maintenance standards.
Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.
MetroSpeedy may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.
In addition to following all of MetroSpeedy’s Community Guidelines, the standards below apply to MetroSpeedy deliveries.
Many orders, including prepared foods, are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.
An insulated bag can make for a better customer experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
Drivers should deliver orders safely and in accordance with relevant safety standards.
Businesses should provide a safe area for order pickups that make drivers feel welcome. That’s why they and their staff are expected to exercise good judgment and behavior, just as they would with their in-restaurant customers. For example, they should work to prevent violent incidents on the business premises that might endanger drivers’s safety.
All orders that contain alcohol must comply with any applicable laws and restrictions on off-premise alcohol delivery and hours of service. Only customers who are the legal age to buy alcohol (21 in the US), and not intoxicated, can order and receive alcohol deliveries where available. Customers will be asked to provide government-issued photo IDs to verify age and identity when an alcohol delivery arrives. If you do not have a valid government-issued photo ID, or appear intoxicated, the alcohol portion of your order will not be able to be delivered to you and may be returned to the seller on your behalf and expense. Customers may not place an order that includes alcohol to be delivered to a public location where open containers are prohibited, or to any other areas where possession or consumption of alcohol is prohibited by law.
Drivers are prohibited by law from delivering alcohol to customers under the local legal drinking age. Drivers are responsible for following local requirements for alcoholdelivery, which often include asking customers to show their ID to verify age and identification and refusing delivery if a customer is underage or appears intoxicated, and returning alcohol that is undeliverable to the restaurant. Businesses may be asked to accept returns of alcohol items that are undeliverable for any reason.
When a business does not fulfill the correct items in a customer’s order, the customer receives missing or wrong items, which can lead to a poor experience. They should fulfill the correct items in a customer’s order.
Operational errors resulting in long trip times and/or low customer or driver’s satisfaction
Other relevant metrics may include but are not limited to: prep time, driver handoff time (the amount of time it takes for the driver to get in and out of the location with the order, including wait time), online time (online availability time), and order acceptance time. If these metrics are significantly above the average for your city, they may negatively impact other parties’ experiences. Businesses can monitor their own metrics anytime and may reach out to our team with any questions or concerns.
Businesses may only offer for sale items expressly contemplated under their agreement with MetroSpeedy. Regulated or illicit items are not allowed to be offered. MetroSpeedy may remove from—or otherwise limit your ability to Speedy to— any items MetroSpeedy deems prohibited or inappropriate.
We have standards based on applicable laws and regulations that everyone must follow. For example, using MetroSpeedy’s app to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.
Everyone is responsible for knowing and obeying all applicable laws, including speed and traffic laws—at all times when using MetroSpeedy’s app.
To maintain uninterrupted access to MetroSpeedy’s app, all relevant licensing and permitting requirements for drivers must be kept up to date. For example, all drivers using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration. We review rider and customer reports of collisions or traffic citations that may have happened during a trip or delivery, and other reports that may indicate poor, unsafe, or distracted driving, while using MetroSpeedy’s services. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries. For example, cars stopping in bike lanes or blocking accessibility ramps may violate the law.
For customers, let your driver handle the driving. Don't ask a driver to speed or to make illegal stops, drop offs, or maneuvers.
When riding a bike, be mindful of local regulations and rules when riding and parking; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.
Damaging property is never allowed. Some examples include damaging the car, bike, or other mode of transportation requested through MetroSpeedy’s app. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
Drug use and open containers of alcohol are never allowed while using MetroSpeedy’s services.
Drivers, by law, cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle.
Never ride a bike while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a bike or scooter.
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.
Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a delivery for fraudulent purposes or otherwise; accepting delivery requests without the intention to complete, including claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.
To enhance the safety of each experience, off-service pickups are prohibited. The law prohibits street hails while using MetroSpeedy’s app, so never solicit payment of fares outside the MetroSpeedy system. Customers should not pay for deliveries in cash.
Never harm the business or brand by doing things like using MetroSpeedy‘s trademark or intellectual property without permission. Drivers should only use MetroSpeedy trade dress that is distributed by MetroSpeedy. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing MetroSpeedy’s name or trademark.
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident, report it to MetroSpeedy. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying MetroSpeedy.
At the conclusion of every delivery, customers, drivers, and businesses have the opportunity to rate their experience. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Drivers can see their current rating. Businesses can find their drivers rating.
If you are a driver, your rating is based on the average of the last 100 ratings from customers and businesses, or once you receive at least 10 ratings, the average of all ratings if customers and businesses have not provided 100 ratings.
If your rating is lower than the minimum average rating in your city, we will let you know. And drivers or businesses that don’t meet the minimum average rating for their city may lose access to the MetroSpeedy app.
If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the MetroSpeedy app. Drivers using the MetroSpeedy app typically provide excellent service, so most deliveries run smoothly. But we know that sometimes a delivery doesn’t go well—that’s why your rating is an average rating.
There is a minimum average rating in each city. This is because there may be cultural differences in the way people in different cities rate each other. We will let you know if your rating is approaching this limit, and if you lose access to your account as a result of your rating, we will share information that may help you improve your rating.
If you believe an error caused you to lose access to your account, you may contact the MetroSpeedy customer support team.
If you’re a driver and you don’t want to accept delivery or trip requests, you can just log off. This helps keep the system running smoothly for everyone.
For drivers and businesses, if you consistently decline order requests in a row, our technology may assume you do not want to accept more trips or orders or have forgotten to log out, and you may be temporarily logged out.
Losing access to the MetroSpeedy app may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the MetroSpeedy app. If you violate any applicable terms of use, terms of the contractual agreement you agreed to when signing up for an account with MetroSpeedy, or any of these Community Guidelines, you can lose access to the MetroSpeedy app. And if you have more than one MetroSpeedy account, violating the Community Guidelines could also lead you to lose access to the MetroSpeedy app.
MetroSpeedy receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.
Not following any of our guidelines may result in the loss of access to your MetroSpeedy accounts. This may include certain actions you may take outside of the app, if we determine that those actions threaten the safety of the MetroSpeedy community, or cause harm to MetroSpeedy’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the MetroSpeedy app. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using the MetroSpeedy app can result in the immediate loss of access to the MetroSpeedy app. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities for the US here .
Lastly, all drivers wanting to use the MetroSpeedy app undergo a screening process, including motor vehicle record and background checks. A driver will lose access to their MetroSpeedy app if a routine motor vehicle record or background check uncovers a violation of MetroSpeedy’s Community Guidelines or other criteria required by local regulators.
If you’re a driver and you lose access to your MetroSpeedy app for a low star rating, you may have the opportunity to get back on the road if you provide proof that you’ve successfully taken a quality improvement course offered by third-party experts, available online in all US cities, and in person in certain US cities.
MetroSpeedy seeks to ignite opportunity by setting the world in motion and striving to provide safe, reliable, and high-quality service options to everyone. MetroSpeedy and its affiliates therefore prohibit discrimination against users based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any user refusing to provide or accept services based on any of these characteristics. Any user found to have violated this prohibition will lose access to the MetroSpeedy platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible under this policy.